SUMMARY: The U.S. government's AIDSinfo web site[http://www.aidsinfo.nih.gov/] is now offering expanded assistance to prospective clinical trial participants, helping them locate appropriate trials using a live chat service. The new service will focus on the federal ClinicalTrials.gov site, a database of trials for HIV/AIDS as well as other diseases.
Below is a recent announcement from AIDSinfo describing the expanded service.
AIDSinfo Announces Enhanced Live Help Capability
AIDSinfo recently expanded the Live Help chat service to allow AIDSinfo information specialists to actively engage Web site users and assist with clinical trial searches. When a user is navigating through the AIDSinfo clinical trials search page, a pop-up invitation will appear, alerting them that assistance is available for locating HIV/AIDS clinical trials. The user can choose to take advantage of this assistance or simply close the window and continue searching. The purpose of this feature is to provide immediate, interactive assistance to people searching for HIV/AIDS clinical trials.
Live Help is available Monday to Friday, from 12:00 p.m. to 4:00 p.m. Eastern Time (ET). Assistance is also available by calling 1-800-HIV-0440 (1-800-448-0440), Monday to Friday, from 12:00 p.m. to 5:00 p.m. ET, or by sending an e-mail to ContactUs@aidsinfo.nih.gov.
11/2/10
Source
AIDSinfo Announces Enhanced Live Help Capability. AIDSinfo At-a-Glance 45. October 29, 2010.
Source
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